- 條款及細則  -

網上購物指引 
選購商品 > 購物結帳 > 填寫資料> Whatsapp 聯繫(*所有外送訂單必須經Whatapp或電話確認，方代表完成落單。)與付款 >訂購完成
 

1.選購商品
2.購物結帳
在要購買的商品頁上先選擇購買數量，再點選「新增到購物車中」，即可繼續購買其他商品，挑選完所有商品後，點選頁面上右上角的「購物車」功能選項，然後按「查看購物車」，即可進入結帳頁面，確認所需的貨品款式，數量和金額，然後按「結帳」。
3.填寫資料與付款
填寫「送貨詳細資料」，然後揀選「送貨方式」，選擇付款方式和填寫相關資料，然後按繼續。
4.付款方法

所有信用卡付款都是實時處理，我們接受Payme , 轉數快, Paypal, HSBC轉帳。付款經過驗證核實，我們會立即處理您的訂單。 

5.送貨範圍:​

  • 不設送上樓

  • $1,000免費外送優惠，否則需要支付80元運費

  • 送貨範圍並不適用於長洲、大嶼山、大浪灣、梅窩、貝澳、長沙、塘福、水口、石壁、寶蓮寺及大澳及任何貨車禁止進入的區域。

  • 所有訂單須視乎相關貨品的供應情況再作最後確認。倘若無法/未能提供已訂購之產品或服務，點鮮Freshness Mart有權拒絕接受該訂單。我們會於交貨前透過Whatsapp / 電話或電郵通知 閣下。

 

須先全數轉賬，不接受現金到付

轉賬後需使用Whatsapp發送入數紙或截圖作確認 

不接受貨到現金付款，所有價錢及食品款式以Whatsapp 最終確認作準。

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因司機是外判，等候時間為15分鐘，請客人準時落樓收貨以免有額外收費。 如客人未能依照約定時間內收貨，即該次送貨將被取消，不作補回。 我們設送上樓/車邊交收，請客人提供停車位置方便司機交收。 點鮮將盡所能送貨至指定地點，若顧客要求將貨品放於門外，因此而導致的任何損失，點鮮Freshness Mart概不負責。

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外送服務時間14:00 - 18:00詳情請Whatsapp查詢。所有外送訂單必須經Whatapp或電話確認，方代表完成落單。

為免影響送貨時間，訂購後緊記必須Whatapp確認

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惡劣天氣/不可控制情況的應變安排 ：

  • 如遇惡劣天氣、交通或其他不可控制的情況，送遞服務將有可能暫停或延遲。我們會盡力盡早通知同時建議更改送貨日期或退回相關費用。

  • 本店接收訂單後，由於貨品為每天新鮮運到，我們會盡力確保以原定價錢、原定套餐之內容、重量交貨。如當日有任何無法控制之變動，例如價格大幅上漲，所選之重量未能提供，我們會聯繫閣下，有可能要求補償相關之差額。當然，點鮮會竭盡所能保留原定價格及客戶所需要訂購的貨品。

  • 關於套餐方面所定立的食物內容有可能因時令或空運交通等無法控制之原因導致缺貨，我們會更換相對或更高價格的貨品以作補償。

 

產品資料、價格及圖片只供參考，產品供應種類亦視乎季節而異。 會不時更改網站及餐單上的產品及其價錢，恕不另行通知。產品及其價錢將以訂購時whatsapp確認的產品及價錢為準。 保留隨時修訂此條款及細則之權利而無須事先通知。

如有任何爭議，點鮮Freshness Mart保留最終之決定權。

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Online shopping guidelines

Shop for goods> Shopping and checkout> Fill in the information> Whatsapp contact (*All delivery orders must be confirmed by Whatapp or phone, and the party will complete the order.) and payment> order completed

 

1. Purchase goods

2. checkout On the product page

select the purchase quantity, and then click "Add to Cart" .

After selecting all the products, click the "Shopping Cart" at the upper right corner of the page , And then click "View Shopping Cart" to enter the checkout page, confirm quantity and amount of the goods you need,  click "Checkout".

3. Fill in information and make payment

Fill in the details and select  "Delivery Method",

4. Payment method :  Payme, FPS, Paypal, HSBC transfers.

After payment is verified, we will process your order immediately.

5. Scope of delivery :

a. Door to door delivery b. Up to $1,000 with free delivery discount, otherwise you need to pay extra $80 for shipping.

* The delivery area is not applicable to Cheung Chau, Lantau Island, Big Wave Bay, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O and any areas where trucks are prohibited from entering. * All orders are subject to final confirmation based on the availability of relevant goods. If it is unable/failure to provide the ordered products or services, Freshness Mart reserves the right to refuse to accept the order.

We will notify you via Whatsapp / phone or email before delivery.

 

Full prepaid transaction is required, cash on delivery is not accepted All prices and food details are subject to final confirmation by Whatsapp.

 

Since the driver is outsourced, the waiting time is 15 minutes, please drop off the building on time to collect the goods to avoid additional charges. Freshness Mart will do its best to deliver the goods to the designated location. Freshness Mart will not be responsible for any loss caused by the customer's request to leave the goods outside the door.

Delivery service time will be 14:00-18:00. Please check Whatsapp for details. All delivery orders must be confirmed by Whatsapp or phone, and the party representative will complete the order. In order not to affect the delivery time, please remember to confirm with Whatsapp after ordering

 

Product information, prices and pictures are for reference only, and the types of products available vary depending on the season. The products and prices on the website and menu will be changed from time to time without notice. The product and its price will be subject to the product and price confirmed by WhatsApp at the time of ordering. Reserve the right to amend these terms and conditions at any time without prior notice. In case of any dispute, Freshness Mart reserves the right of final decision.

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All orders must be confirmed by Whatsapp or phone to ensure that the items are in stock. b. We offered the next day delivery. Same day delivery also available if the orders have been made before 10a.m. If the orders made after 11:50a.m. and expect same-day delivery, customers may contact us directly for more details.

Contingency arrangements for uncontrollable situations: Since they are all fresh produces, we will do our best to ensure the orders are at the original offer. If there is any uncontrollable change on the day, such as a sharp increase in price and the selected weight cannot be provided, we will contact customers as soon as possible and may request compensation for the relevant difference. Of course, Freshness Mart will do its best to keep the original price and the goods ordered by the customer. Regarding the item packages, some of the single items may be out of stock due to uncontrollable reasons such as seasonality or air transportation issues. We will replace the goods with relative prices or higher prices as compensation

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- 退貨及換貨條款  -

閣下訂購的貨品出現問題、有缺陷或損壞(並非閣下的錯失)，或產品並非閣下所訂購，或交付的數量不正確，可於收貨日期的2個工作天內進行退貨或更換，唯需附合下列條件：
 

貨品必須為未經使用並處於原先出售的狀態

貨品的包裝必須處於交付予閣下時的狀態

出示有效文件證明問題之產品於本網站購買

**於收到貨品3小時內經whatsapp或電郵通知我們的客戶服務退貨或更換要求。

貨品更換須視乎存貨供應及由雙方協商確認。

於任何情況下我們均不會接受直接退貨，或為閣下因任何原因招致的損害負責。

​如有任何爭議，點鮮Freshness Mart保留最終決定權。

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If the goods customers ordered are defective or damaged (caused by uncontrollable factor), or the product is mismatched with what customers ordered, customers can return the goods within 2 working days of the date of receipt. Only the following conditions must be applied: The goods must be unused and in the original state of sale, and the packaging of the goods must be in the state when they were delivered to you. Show valid documents to prove that the product in question is purchased on this website. **Notify our customer service of return or replacement request via whatsapp or email within 3 hours of receiving the goods. The replacement of the goods is subject to the inventory supply and the agreement between the two parties. We will not accept direct returns or be responsible for any damages incurred by you for any reason under any circumstances. In case of any dispute, Freshness Mart reserves the right of final decision

 

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